Important information for our valued customers
We would like to let you know about the steps we are taking during these uncertain times. Despite everything going on around us, we are doing our best to continue with our promise to deliver and connect with our customers.
The health, safety and wellbeing of our customers and team members is our utmost priority and we must do the right thing by the communities in which we live and work to help mitigate the spread of COVID-19.
Our digital and social channels will continue to operate as usual and will be regularly updated to provide you with the latest information in light of any new directives
FAQs: your questions answered (last updated 20-3-2020)
Is Rascal still operating?
Our website is fully operational and we will continue to connect with our customers via our social channels.
If I have a question or enquiry – what should I do?
Our Customer Services team will be available via email with a response within 48hrs:
Will my order arrive on time?
We aim to deliver all orders on time and there are currently no issues with our delivery providers.
Will you extend your returns policy if I am unable to return my order in time?
Yes, we are extending our exchange and refund policy to 120 days. All other aspects of our returns and refund policy remains the same.
We would once again like to thank you, our Rascal community, for your ongoing support and wish you well during these unprecedented times.