Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable except in the limited circumstances described below.
If you received a free gift with your order or purchased the item as part of a multi-buy promotion, to receive a full refund, the free gift must also be returned with your time. If not returned, the full RRP of the free gift will be deducted from your refund.
While we cannot facilitate exchanges, you can always place a new order via our website.
Credit Card Refunds
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.
Refunds on Shipping Charges
If we made a mistake and sent you the wrong order, or if you received damaged products, we will refund shipping charges.
All other returns must be sent via a recorded method of postage/courier to :-
GRL, Watling Park, Station Rd,
Return shipping charges must be paid by the customer in these cases. Please ensure that you include the name of the person on the original order or Paypal receipt.