* Extended Christmas Period Returns *
We understand that the festive period can sometimes throw up challenges, so here at Rascal, we're giving you extra time to hopefully help take the pressure off.
From Tuesday 1st November 2022 to Tuesday 31st January 2023 our refund and exchange policy will be relaxed so that refunds will be given at anytime* during this period as long as the goods are accompanied by a valid receipt and returned unworn and with their original packaging. All other terms and conditions apply.
*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Monday 26th December and Wednesday 28th December 2022.
THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON TUESDAY 17TH JANUARY 2022.
To download a returns form for your purchase, please click HERE
Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable except in the limited circumstances described below.
If you received a free gift with your order or purchased the item as part of a multi-buy promotion, to receive a full refund, the free gift must also be returned with your time. If not returned, the full RRP of the free gift will be deducted from your refund.
While we cannot facilitate exchanges, you can always place a new order via our website.
Credit Card Refunds
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.
Refunds on Shipping Charges
If we made a mistake and sent you the wrong order, or if you received damaged products, we will refund shipping charges.
All other returns must be sent via a recorded method of postage/courier to :-
Rascal Clothing Returns,
Unit B4: 1&2,
Heywood Distribution Park,
Return shipping charges must be paid by the customer in these cases. Please ensure that you include the name of the person on the original order or Paypal receipt.