To download a returns form for your purchase please click HERE
COVID19 Returns Information
During this time, here at Rascal Clothing, we understand that returning an item within the standard returns policy terms may be more difficult than usual. For the foreseeable future, our exchange and refund policy will be increased to 120 DAYS from date of purchase to hopefully help in these times.
Return policy for online purchases
If you are not completely satisfied with your purchase, Rascal Clothing are pleased to offer the highest standard of customer service. All unworn merchandise may be returned in its original package, along with the receipt, for up to 14 days from the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable, except in the limited circumstances described below.
If you received a free gift with your order or purchased the item as part of a multi-buy promotion then in order to receive a full refund the free gift must also be returned with your time. If not returned, the full RRP of the free gift will be deducted from your refund.
You may exchange your purchase with either a different size or an item of equal value as long as we receive the unwanted item to be exchanged within 14 days of the purchase.Credit Card Refunds
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.
Refunds on Shipping Charges
If we made a mistake and sent you the wrong order, or if you received damaged products, we will refund shipping charges. All other returns must be sent via a recorded method of postage/courier to :-
Rascal Clothing Returns,
Unit B4: 1&2,
Heywood Distribution Park,
Return shipping charges must be paid by the customer in these cases. Please ensure that you include the name of the person on the original order or Paypal receipt.